PRIVACY
POLICY
Thank you for choosing Luxora! We are committed to providing top-quality auto detailing services with professionalism, honesty, and care. To ensure a smooth experience for all customers, please review the following policies:
1. Appointments & Scheduling
- All services are by appointment only.
- Please book at least 24 hours in advance through our website, phone call/text, or social media.
2. Cancellations & No-Shows
- Cancellations must be made at least 24 hours in advance via email.
- Cancellations under 24 hours or no-shows may be subject to a non-refundable $10 commitment fee.
- If you're running late, please contact us. After 15 minutes without notice, your appointment may be canceled.
3. Payment
- We accept cash, e-transfer, debit, and major credit cards.
- Payment is due upon completion of services unless agreed otherwise in writing.
- Prices are subject to change based on vehicle condition and any additional services requested.
4. Vehicle Condition & Personal Belongings
- Please remove all valuables and personal items before your appointment. We are not responsible for lost or missing items.
- Heavily soiled vehicles (excessive pet hair, stains, or debris) may incur an additional cleaning fee.
5. Satisfaction Guarantee
- Customer satisfaction is our priority. If you're not fully satisfied, please let us know within 24 hours and we'll make it right.
- Any concerns reported after 24 hours may be addressed at our discretion.
6. Weather Policy (For Mobile Services)
- In cases of severe weather (rain, snow, extreme cold), appointments may be rescheduled for safety and quality assurance.
- We will contact you to arrange a new time if weather conditions affect your booking.
7. Liability
- While we take every precaution, we are not liable for pre-existing damages or mechanical issues with your vehicle.
- By leaving your vehicle with us, you authorize our team to perform the selected detailing services.
